Terms of Service and Limited Liability Agreement
1. Acceptance of Terms
By accepting services from Optimus IT Services LLC, including IT managed support, maintenance, consultation, networking services, web services, and/or security camera installation, the Client agrees to these Terms and Conditions.
2. Scope of Services
The Company will provide remote and/or on-site technical services as agreed between the Company and the Client.
Services are provided on an “as is” and “as available” basis. The Company does not guarantee uninterrupted service, error-free operation, prevention of cybersecurity incidents, or resolution of all technical issues.
3. Client Responsibility for Data and Security
The Client is solely responsible for maintaining backups of all data, software, credentials, and configurations.
The Company shall not be responsible for:
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lost or corrupted data
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ransomware attacks
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hacking incidents
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malware infections
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email compromise
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system downtime
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loss of business
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unauthorized access
No computer system, network, or security system can be guaranteed to be completely secure.
4. Security Camera Installation
The Company will install and test security camera equipment supplied by either the Client or the Company.
The Company does not guarantee that the system will prevent theft, crime, injury, property damage, or unauthorized access.
The Client is responsible for monitoring, maintaining, updating, and properly using the security system after installation.
5. Third-Party Products and Services
The Company is not responsible for failures caused by:
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internet service providers
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cloud services
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third-party software
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hardware manufacturers
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power outages
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manufacturer defects
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unsupported or outdated equipment
Manufacturer warranties, if any, are provided solely by the manufacturer.
6. Limited Liability
To the fullest extent permitted by law, the Company’s total liability for any claim related to services or products provided shall not exceed the amount paid by the Client for the specific service giving rise to the claim.
Under no circumstances shall the Company be liable for any:
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indirect damages
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consequential damages
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incidental damages
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special damages
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punitive damages
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lost profits
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business interruption
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data loss
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replacement costs
This limitation applies even if the Company has been advised of the possibility of such damages.
7. Client Obligations
The Client agrees to:
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provide timely access to systems and locations
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provide accurate information and passwords
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maintain legal software licenses
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cooperate with technicians during service
The Client agrees to indemnify and hold harmless the Company from claims arising from illegal software, copyright violations, misuse of systems, or unauthorized activities.
8. Payment Terms
Invoices are due upon receipt unless otherwise agreed in writing.
The Company reserves the right to suspend services for unpaid balances.
Deposits and payments for completed work are non refundable.
9. Force Majeure
The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, hurricanes, internet outages, cyberattacks, power failures, labor shortages, or governmental actions.
10. Governing Law
These Terms shall be governed by the laws of the State of Florida.
Any disputes arising under these Terms shall be resolved in Duval County, Florida.
Optimus IT Services LLC
Jacksonville, Florida
Phone: (904) 580-4504
Email: connect@optimusitservices.net
Website: www.optimusitservices.net